Frequently asked questions

What makes ROMY Hair different from other extensions?

ROMY Hair is 100% raw and single donor, meaning your hair has aligned cuticles, consistent textures, and lasts longer than processed alternatives.

Can I bleach and color ROMY Hair?

Yes! Your hair can be bleached, dyed, or toned while keeping its strength, shine, and softness.

How long will my hair last?

With proper care, your ROMY Hair bundles can last 3+ years and be reused for multiple installs.

Will my hair shed or tangle?

ROMY Hair is crafted with aligned cuticles and premium wefts, so your hair stays smooth, tangle-free, and shed-resistant.

How many bundles do I need for a full install?

For lengths under 20", you’ll need 2–3 bundles. For 22" and longer, 3–4 bundles give the fullest look.

Is ROMY Hair chemically processed?

Never. Your hair is 100% raw and unprocessed — no steam, no chemicals, just pure luxury.

Do you ship internationally?

Yes! Your ROMY Hair is delivered worldwide in 7–10 business days with tracking. Express options are also available.

What textures are available?

ROMY Hair comes in straight & bodywave — all from a single donor for consistency.

How should I care for my hair?

Treat ROMY Hair like your own — use sulfate-free shampoo, deep condition often, and limit excessive heat for the best longevity.

SHIPPING & DELIVERY

Do you ship internationally?

Yes! ROMY Hair ships worldwide, so you can enjoy luxury raw bundles no matter where you are.

Do you operate on a preorder system?

Yes. All ROMY Hair bundles are made available through our preorder system to ensure you receive freshly sourced, premium-quality hair.

When will my order ship?

Once your preorder is placed, your bundles are secured and prepared for shipping. You’ll receive a tracking number as soon as your hair is dispatched typically within 7 - 10 businesses days.

Can I get a refund if I change my mind?

Unfortunately, we do not offer refunds. This is due to the premium, hygienic nature of ROMY Hair products. Please review your order carefully before confirming.

What if my order arrives damaged or incorrect?

While we don’t process refunds, we’ll happily assist with exchanges in cases of error or damage. Contact our support team within 7 days of receiving your order.

How do I track my order?

You’ll receive a confirmation email with tracking details once your ROMY Hair is on its way.

Good hair days start with premium single donor bundles — ethically sourced, made to last for years.

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